About the integration
So what’s the story
BUI and Living Tech are taking the next step in our integration. The journey started in March 2014 and over the years we have integrated back office operations, finance and relocated to a single, larger BUI office in the Cape Town foreshore.
Our next step is to broaden the services we deliver to our customers and put the BUI identity at the forefront of our engagement with customers. This enables us to reposition the Living Tech branding to specific managed services offering while delivering new services to the managed services customer base. During this transition the familiar Living Tech branding will be replaced by BUI branding while continuing to deliver on the commitment of being “the Perfect IT Partner for your Business”.
Below are some FAQ’s relating to this journey.
General
What is changing with the branding change to BUI?
During the final phase of the integration with BUI we are making branding changes to our website, email, telephone and social media:
- Existing website will redirect to the BUI website
- All staff email addresses will change to @bui.co.za. Existing email addresses will continue to work indefinitely.
- The Cape Town telephone number will remain 021 551 6441. New voice prompts and on hold music will be used.
- Our social media presence will be on @BUIza for Facebook, Twitter and LinkedIn.
Will anything else change? What about the staff and services offered?
Good news! The teams are staying the same. Our focus is on branding during this final phase of integration. All staff have already been transitioned to BUI during the past 24 months. We are continuing to deliver the same services to customers – with a focus on new, and improved services to come.
Accounts and Billing Questions
Has your banking information changed?
No – we repeat – no changes have been made to our bank account details and we are not communicating any changes to banking information. We are aware of the certain scams to trick customers into paying into fraudulent bank accounts. Should you receive communication that appears to be from BUI / Living Tech requesting changes to payment information please disregard this and contact us telephonically to follow up.
Has the company registration details changed?
No – company registration details have been in place for the past 12+ months. The correct information is reflected on your tax invoice and statement.
Additional Questions
What if I have additional questions?
You can ask questions anytime! You can email us on support@ or call us on 021 551 6441.
Support email address.
The support@livingtech.co.za address will still work, but your reply’s will come from Helpdesk@BUI.co.za which will be the new support email address.
