About the integration

So what’s the story

BUI and Living Tech are taking the next step in our integration. The journey started in March 2014 and over the years we have integrated back office operations, finance and relocated to a single, larger BUI office in the Cape Town foreshore.

Our next step is to broaden the services we deliver to our customers and put the BUI identity at the forefront of our engagement with customers. This enables us to reposition the Living Tech branding to specific managed services offering while delivering new services to the managed services customer base. During this transition the familiar Living Tech branding will be replaced by BUI branding while continuing to deliver on the commitment of being “the Perfect IT Partner for your Business”.

Below are some FAQ’s relating to this journey.


What is changing with the branding change to BUI?

During the final phase of the integration with BUI we are making branding changes to our website, email, telephone and social media:

  • Existing website will redirect to the BUI website
  • All staff email addresses will change to @bui.co.za. Existing email addresses will continue to work indefinitely.
  • The Cape Town telephone number will remain 021 551 6441. New voice prompts and on hold music will be used.
  • Our social media presence will be on @BUIza for Facebook, Twitter and LinkedIn.

Will anything else change? What about the staff and services offered?

Good news! The teams are staying the same. Our focus is on branding during this final phase of integration. All staff have already been transitioned to BUI during the past 24 months. We are continuing to deliver the same services to customers – with a focus on new, and improved services to come.

Accounts and Billing Questions

Has your banking information changed?

No – we repeat – no changes have been made to our bank account details and we are not communicating any changes to banking information. We are aware of the certain scams to trick customers into paying into fraudulent bank accounts. Should you receive communication that appears to be from BUI / Living Tech requesting changes to payment information please disregard this and contact us telephonically to follow up.

Has the company registration details changed?

No – company registration details have been in place for the past 12+ months. The correct information is reflected on your tax invoice and statement.

Additional Questions

What if I have additional questions?

You can ask questions anytime! You can email us on support@ or call us on 021 551 6441.

Support email address.

The support@livingtech.co.za address will still work, but your reply’s will come from Helpdesk@BUI.co.za which will be the new support email address.

BUI And Living Tech

Our commitment to ensuring business continuity – even in the face of disruption – has been recognised by the British Standards Institution.

We’re proud to announce that we have earned ISO 22301 certification after a rigorous independent evaluation by the British Standards Institution last month. The ISO 22301 badge is recognised internationally and sets the standard for Business Continuity Management Systems.

“This certification highlights the strength of our company’s business continuity strategy,” says Gayle Roseveare, our Chief Operating Officer (COO) here at BUI. “It proves to our staff, partners and customers that we’re prepared for any eventuality – and that we’re able to serve and support the people who rely on us, no matter what. Our ISO 22301 badge represents our commitment to effective risk management, organisational resilience, and reliability – even in the face of disruption,” notes Roseveare.

What is ISO 22301?

Developed by the International Organisation for Standardisation, ISO 22301 lays out a framework to help companies like ours create, implement, and maintain a comprehensive business continuity management system (BCMS). The main aim is to ensure that companies are protected against unforeseen business challenges and equipped to respond and recover when such events do occur.

“BUI is a global company with offices in East Africa, South Africa, the United Kingdom and the United States,” says Roseveare. “On any given day, our teams are provisioning cloud infrastructure, monitoring and securing digital environments, and delivering a wide range of IT services to customers. We operate around the world and around the clock – and we have to be able to do so continuously. Whether there are power outages in South Africa or internet connectivity issues in Europe, we need to ensure we can deliver uninterrupted services to our customers. Our ISO 22301 certificate validates our planning for disruptive incidents and disasters.”

Why is ISO 22301 certification important?

“In an unpredictable business climate, it pays to be prepared,” explains Dhiren Boodhia, our Group Governance and Compliance Manager. “And that goes double for service providers like us. To earn our ISO 22301 certificate, we had to demonstrate that we have a thorough BCMS in place; that the staff in our various offices understand the BCMS and the processes required to sustain it; and that we are focused on maintaining business continuity and sustainability regardless of market uncertainties and challenges. I think the ISO 22301 badge is an important differentiator – especially when customers are looking for a steadfast technology ally that is as dedicated to legal and regulatory compliance as it is to protecting the business resources of the organisations it works with,” he says.

For customers who choose to partner with BUI, there are five key benefits, adds Boodhia.

  1. Consistency. ISO 22301 emphasises the importance of consistency when it comes to best practices and business processes. “We’ve been assessed on our capabilities around risk assessment and impact analysis as well as our strategies for mitigating disruptions. Our teams excelled in every area – and that means our customers can expect the highest standards of service and care from everyone at BUI,” says Boodhia.
  2. Data protection. With the cyber threat landscape evolving so quickly, data privacy and data security are critical considerations for customers. “ISO 22301 includes extensive conditions for data protection and data recovery,” notes Boodhia. “Our ISO 22301 badge, together with the ISO 27001 certification we achieved for our commitment to information security management, should give our customers even greater confidence: we handle all data respectfully and safely.
  3. Faster recovery. “ISO 22301 requires us to have a holistic strategy in place to deal with disruptions and disasters. It also mandates a detailed recovery plan to ensure that downtime is minimised – for our company and for the business organisations we serve,” says Boodhia. “BUI customers can be assured that, in the event of an issue, our teams will follow a step-by-step framework to resolve the problem as quickly as possible.”
  4. Greater compliance. By achieving ISO 22301 certification, BUI has met the global benchmark for business continuity management, adds Boodhia. “Many of our customers operate in highly regulated industries, like financial services and healthcare, and they must adhere to their own standards in terms of the services they provide to their clients. BUI is committed to maintaining essential functions during adverse circumstances – and that’s a big plus for customers who have strict compliance obligations.”
  5. Peace of mind. ISO 22301 calls for certified organisations to update and improve their business continuity processes to ensure that their strategies remain current, relevant, and effective. “We’re obligated to adapt and enhance our BCMS plan as our company grows,” explains Boodhia. “It’s good news for our customers because it means we’re always prepared. Whatever happens, the BUI services and solutions that so many businesses utilise every day will be available.”

Our commitment to your success

ISO 22301 may be our newest certification, but it’s also a testament to our unwavering focus on our customers, notes our COO. “To be a dependable, reliable technology partner, you need to anticipate the challenges you’re going to face and then take the necessary steps to ensure that you can address those challenges as soon as they arise. We’re being proactive today so that we’re ready for tomorrow – and always on hand to help our customers be productive, secure, and resilient,” Roseveare concludes.

Do you have a disaster recovery plan in place?

Our experts can help you craft a comprehensive backup strategy aligned with your business structure, your IT resources, your budget, and your goals.

Contact our team to arrange a discussion today.

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