South African digital bank Capitec makes seamless collaboration a reality with Teams

With more than 840 branches, 14,000 staff, and 15 million active clients, Capitec is one of South Africa’s top digital banks, boasting a 24 percent increase in digital banking over the past year. To streamline companywide collaboration, the company decided to combine the power of Microsoft Teams with its existing Microsoft 365 environment. When the COVID-19 health crisis struck, Capitec took advantage of Microsoft Teams to raise the level of its response strategy, ensuring nearly flawless business continuity while enabling staff to work safely and effectively from home.

Capitec, one of South Africa’s largest digital banks, is passionate about simplifying banking for all South Africans. With innovative solutions to transact, save, insure, and access credit in real time, Capitec has rapidly made a name for itself in the South African banking landscape.

Recognized as the world’s third-strongest banking brand and strongest brand in South Africa, Capitec is forging a new path in banking through an unwavering commitment to give all clients—no matter their income level—access to the same quality, affordable service.To ensure its seamless, user-centric service remains unshakable even in uncertain times, Capitec needed a better way to collaborate internally. Specifically, it needed a group-wide communication platform that would enable rapid connectivity and ease of use for all staff. With the COVID-19 health crisis struck, what began as a quest for ease in communication soon became a critical mission to safeguard business continuity and the health and safety of all.