We’re going to implement the DMARC email security standard for our existing customers, free of charge, as part of our ongoing efforts to help create a safer internet.

DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an email authentication system designed to protect an email domain from cyberattackers who may try to compromise the owner, brand, or business through domain spoofing, phishing, or cyber fraud.

Created by PayPal together with Google, Microsoft, Yahoo! and other industry leaders, the DMARC protocol leverages two existing email authentication techniques – SPF (Sender Policy Framework) and DKIM (DomainKeys Identified Mail) – while adding a reporting function that provides visibility into the domain owner’s email ecosystem.

As a domain owner, you want to have peace of mind about the emails that are being sent under your banner. Not only for your reputation, but for the reputation of your business, too. You want to know that your staff, customers, partners, and suppliers are receiving legitimate emails from real representatives of your organisation, not scammers impersonating you or your people. DMARC assures all those who receive your emails that the messages are authentic and trustworthy – and that they originated from your true domain.

There were an estimated 3.9 billion active email users last year – and that number is expected to reach 4.2 billion by 2022. Email is a big part of our personal and professional lives – but it’s also an information-rich environment that attracts malicious actors. For cybercriminals, the ability to mimic a business through email is extremely valuable, and could open the door for data theft, identity theft, and account fraud.

DMARC adoption is increasing worldwide

More than a million organisations – including Amazon, Apple, Cisco, Dell, Facebook, LinkedIn, and Twitter – are already using DMARC to help secure their email. DMARC is considered best practice by industry leaders around the globe. We’ve decided to deploy DMARC for our customers because we want to make sure that they have comprehensive email protection, in compliance with the latest standards.

We’ve enlisted local technology startup Sendmarc to help us do this as seamlessly as possible. The South African company, co-founded by entrepreneurs Keith Thompson, Sam Hutchinson, and Sacha Matulovich, specialises in DMARC implementation and monitoring.

The Sendmarc software gathers, interprets, and analyses DMARC data reports to provide actionable insights for domain owners. It takes a complex collection of technical data and makes it clear, visual, and easy to understand so that domain owners can see exactly what’s happening in their email environments – and then take steps to address any issues detected.

Phishing plays a role in over 90 percent of all cyberattacks – and that’s why it’s critical for domain owners to be proactive about email security. Brands and businesses can’t afford to ignore the fact that cyberattackers are constantly searching for new ways to steal money, personal information, credit card data, and login credentials. Email will remain a target, but the DMARC protocol can help strengthen cyber resilience at the domain level.

Here’s the process for DMARC deployment by BUI

Customers will receive correspondence from BUI, outlining the steps for DMARC deployment and providing additional resources to help them understand the benefits of this email security measure.

The DMARC protocol will then be added to the customer’s DNS, and approximately 4-6 weeks later, the customer will receive a report outlining any issues detected.

June 17, 2020
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Email Security Update: DMARC For Our Customers

Our commitment to ensuring business continuity – even in the face of disruption – has been recognised by the British Standards Institution.

We’re proud to announce that we have earned ISO 22301 certification after a rigorous independent evaluation by the British Standards Institution last month. The ISO 22301 badge is recognised internationally and sets the standard for Business Continuity Management Systems.

“This certification highlights the strength of our company’s business continuity strategy,” says Gayle Roseveare, our Chief Operating Officer (COO) here at BUI. “It proves to our staff, partners and customers that we’re prepared for any eventuality – and that we’re able to serve and support the people who rely on us, no matter what. Our ISO 22301 badge represents our commitment to effective risk management, organisational resilience, and reliability – even in the face of disruption,” notes Roseveare.

What is ISO 22301?

Developed by the International Organisation for Standardisation, ISO 22301 lays out a framework to help companies like ours create, implement, and maintain a comprehensive business continuity management system (BCMS). The main aim is to ensure that companies are protected against unforeseen business challenges and equipped to respond and recover when such events do occur.

“BUI is a global company with offices in East Africa, South Africa, the United Kingdom and the United States,” says Roseveare. “On any given day, our teams are provisioning cloud infrastructure, monitoring and securing digital environments, and delivering a wide range of IT services to customers. We operate around the world and around the clock – and we have to be able to do so continuously. Whether there are power outages in South Africa or internet connectivity issues in Europe, we need to ensure we can deliver uninterrupted services to our customers. Our ISO 22301 certificate validates our planning for disruptive incidents and disasters.”

Why is ISO 22301 certification important?

“In an unpredictable business climate, it pays to be prepared,” explains Dhiren Boodhia, our Group Governance and Compliance Manager. “And that goes double for service providers like us. To earn our ISO 22301 certificate, we had to demonstrate that we have a thorough BCMS in place; that the staff in our various offices understand the BCMS and the processes required to sustain it; and that we are focused on maintaining business continuity and sustainability regardless of market uncertainties and challenges. I think the ISO 22301 badge is an important differentiator – especially when customers are looking for a steadfast technology ally that is as dedicated to legal and regulatory compliance as it is to protecting the business resources of the organisations it works with,” he says.

For customers who choose to partner with BUI, there are five key benefits, adds Boodhia.

Consistency. ISO 22301 emphasises the importance of consistency when it comes to best practices and business processes. “We’ve been assessed on our capabilities around risk assessment and impact analysis as well as our strategies for mitigating disruptions. Our teams excelled in every area – and that means our customers can expect the highest standards of service and care from everyone at BUI,” says Boodhia.
Data protection. With the cyber threat landscape evolving so quickly, data privacy and data security are critical considerations for customers. “ISO 22301 includes extensive conditions for data protection and data recovery,” notes Boodhia. “Our ISO 22301 badge, together with the ISO 27001 certification we achieved for our commitment to information security management, should give our customers even greater confidence: we handle all data respectfully and safely.
Faster recovery. “ISO 22301 requires us to have a holistic strategy in place to deal with disruptions and disasters. It also mandates a detailed recovery plan to ensure that downtime is minimised – for our company and for the business organisations we serve,” says Boodhia. “BUI customers can be assured that, in the event of an issue, our teams will follow a step-by-step framework to resolve the problem as quickly as possible.”
Greater compliance. By achieving ISO 22301 certification, BUI has met the global benchmark for business continuity management, adds Boodhia. “Many of our customers operate in highly regulated industries, like financial services and healthcare, and they must adhere to their own standards in terms of the services they provide to their clients. BUI is committed to maintaining essential functions during adverse circumstances – and that’s a big plus for customers who have strict compliance obligations.”
Peace of mind. ISO 22301 calls for certified organisations to update and improve their business continuity processes to ensure that their strategies remain current, relevant, and effective. “We’re obligated to adapt and enhance our BCMS plan as our company grows,” explains Boodhia. “It’s good news for our customers because it means we’re always prepared. Whatever happens, the BUI services and solutions that so many businesses utilise every day will be available.”

Our commitment to your success

ISO 22301 may be our newest certification, but it’s also a testament to our unwavering focus on our customers, notes our COO. “To be a dependable, reliable technology partner, you need to anticipate the challenges you’re going to face and then take the necessary steps to ensure that you can address those challenges as soon as they arise. We’re being proactive today so that we’re ready for tomorrow – and always on hand to help our customers be productive, secure, and resilient,” Roseveare concludes.

Do you have a disaster recovery plan in place?

Our experts can help you craft a comprehensive backup strategy aligned with your business structure, your IT resources, your budget, and your goals.

Contact our team to arrange a discussion today.