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Incident response planning: The key to business resilience

In today’s digital world, it’s not a matter of if but when your organisation will experience a cyber incident. In Part 1 of our incident response spotlight series, Zandre Janse van Vuuren explains why an Incident Response Plan is a critical component of a robust security strategy.

By Zandre Janse van Vuuren | Service Delivery Manager: Cyber DFIR, BUI

In today’s digital world, cybersecurity threats are an ever-present reality. Last year alone, password attacks increased to 4,000 per second (on average) and the number of human-operated ransomware attacks rose by 195 percent. From ransomware to identity breaches, organisations of all sizes are potential targets. The 2024 Microsoft Digital Defense Report (MDDR) puts the growing threat landscape into sharp focus: Microsoft customers face more than 600 million cybercriminal and nation-state attacks every day. While it’s impossible to eliminate the risk of an attack altogether, organisations can significantly reduce the impact by having a well-structured Incident Response Plan in place.

Incident response is not just about reacting to a cyber incident; it’s about being prepared to act swiftly, decisively, and efficiently.

What is incident response planning?

Incident response (IR) planning is the process of developing a structured, documented approach to handling security breaches and cyberattacks. An effective IR plan includes predefined procedures, roles, and responsibilities for responding to and mitigating the effects of cyber incidents. It also outlines communication strategies, legal obligations, and methods for preserving evidence for forensic investigations.

The importance of incident response planning

  1. Mitigating damage and loss
    A comprehensive IR plan enables organisations to contain an attack before it causes extensive damage. With the surge in human-operated ransomware attacks—which Microsoft reports have increased by 2.75x—a timely and co-ordinated response is critical. Without a plan, response times are slower, and the financial and reputational damage can be catastrophic. Being prepared can prevent the spread of malware, data theft, or further unauthorised access.
  2. Reducing downtime
    Every minute of downtime during a cyber incident translates to lost revenue, especially in industries that rely heavily on operational continuity. A quick and co-ordinated response allows organisations to resume business operations faster, minimising disruption.
  3. Enhancing co-ordination and communication
    A well-structured IR plan ensures that all stakeholders, including internal teams and external partners, know their roles in responding to an incident. With nation-state and cybercriminal activities converging more than ever, it is crucial that organisations have clear communication channels. These help prevent confusion, allowing teams to act in unison and avoid mistakes during critical moments.
  4. Maintaining regulatory compliance
    Many industries are subject to data protection laws and regulations, such as the General Data Protection Regulation (GDPR), the Health Insurance Portability and Accountability Act (HIPAA), and the Payment Card Industry Data Security Standard (PCI DSS), which mandate swift responses to data breaches. Having an IR plan ensures compliance with these legal obligations, protecting organisations from penalties and fines.
  5. Preserving evidence for forensic analysis
    Properly handling an incident means preserving crucial data for investigation and legal purposes. According to the 2024 MDDR, nation-state actors are increasingly targeting critical infrastructure and high-profile organisations. Without an IR plan, organisations may inadvertently destroy or fail to collect essential forensic evidence, which could hinder law enforcement or legal action.

A comprehensive IR plan does far more than provide a structured way to deal with attacks and cyber incidents: it also empowers organisations to be proactive about their security posture.

The advantages of effective incident response planning

  • Proactive risk management
    Incident response planning allows organisations to identify vulnerabilities before they are exploited. Conducting regular IR drills helps businesses improve their overall security posture and minimise potential risks.
  • Improved customer trust
    Customers want to know their data is secure. Organisations with publicly communicated IR strategies can reassure their customers that they take cybersecurity seriously and are prepared to handle any breaches professionally and swiftly.
  • Cost savings
    The costs of a cyber incident, particularly those involving data breaches, can be astronomical. Expenses often include data recovery, legal fees, regulatory fines, and lost revenue. A timely response significantly reduces the financial burden associated with cyber incidents.
  • Continuous improvement
    Incident response planning is not static. Lessons learned from each incident feed back into the plan, making it more effective with every iteration. Continuous improvement is essential to staying ahead of emerging threats. Regular updates to the IR plan help organisations remain resilient and prepared for new types of attacks.

How our Cyber DFIR team can help with incident response planning

Incident response is not a one-size-fits-all solution and creating an effective IR plan requires expertise and experience in dealing with complex cyber threats. Our Cyber DFIR team specialises in helping organisations develop, implement, and refine their incident response strategies. When you choose BUI as your security partner, you gain access to seasoned professionals who will work closely with your organisation to:

  • Conduct thorough risk assessments to identify potential vulnerabilities.
  • Develop tailored IR plans that align with your business objectives and regulatory requirements.
  • Implement response playbooks that include clear steps for containment, eradication, and recovery.
  • Provide hands-on support during incident response efforts to minimise impact and downtime.
  • Offer forensic analysis and reporting to ensure proper evidence-handling and compliance.
  • Conduct post-incident reviews and refine the IR plan to ensure continuous improvement.

At BUI, we understand that every organisation faces unique cybersecurity challenges. Our proactive approach ensures that your organisation is prepared, resilient, and capable of responding effectively to any incident. Let our Cyber DFIR team help you safeguard your digital assets and build a stronger security posture through a robust incident response plan. Contact us to get started today.

BUI Cyber Research – Resolving a vulnerability in outdated versions of Microsoft Teams

In October 2023, a significant software security vulnerability was discovered that impacts Microsoft Teams. The vulnerability, designated as CVE-2023-4863, affects not only Microsoft Teams but also Microsoft Edge, Skype for Desktop, and WebP Image Extensions.

Although software updates have been released for Microsoft Teams, Microsoft Defender continues to flag multiple devices as vulnerable. The persistence of this vulnerability is due to the Machine-wide Installer, which installs Teams for all profiles, while deployed updates only update the Teams.exe file for the logged-in user.

While Microsoft does not provide direct remediation for this specific issue, there are steps you can take to address it. Although manual remediation via scripting may not be ideal, a script released on GitHub by Lee Vilenski has proven to be very successful.

Figure 1: Notable reduction of exposure due to deployment of the remediation script
Figure 1: Notable reduction of exposure due to deployment of the remediation script

We have modified Vilenski’s script to meet our requirements and deployment methods, as shown below. The original script can be found here.

Script

# Define minimum acceptable version (replace with your desired version)
$minVersion = “1.7.00.8651”

############### Do Not Edit Below This Line #################################

###Finding SIDs for loop
# Regex pattern for SIDs
$PatternSID = ‘S-1-5-21-\d+-\d+\-\d+\-\d+$’

# Get Username, SID, and location of ntuser.dat for all users
$ProfileList = gp ‘HKLM:\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\*’ | Where-Object {$_.PSChildName -match $PatternSID} |
Select @{name=”SID”;expression={$_.PSChildName}},
@{name=”UserHive”;expression={“$($_.ProfileImagePath)\ntuser.dat”}},
@{name=”Username”;expression={$_.ProfileImagePath -replace ‘^(.*[\\\/])’, ”}}

# Get all user SIDs found in HKEY_USERS (ntuder.dat files that are loaded)
$LoadedHives = gci Registry::HKEY_USERS | ? {$_.PSChildname -match $PatternSID} | Select @{name=”SID”;expression={$_.PSChildName}}

# Get all users that are not currently logged
$UnloadedHives = Compare-Object $ProfileList.SID $LoadedHives.SID | Select @{name=”SID”;expression={$_.InputObject}}, UserHive, Username

# Loop through each profile on the machine
Foreach ($item in $ProfileList) {
# Load User ntuser.dat if it’s not already loaded
IF ($item.SID -in $UnloadedHives.SID) {
reg load HKU\$($Item.SID) $($Item.UserHive) | Out-Null
}

#####################################################################


# Check and potentially remove outdated Teams versions

# Get Teams uninstall keys for the user
$teamsUninstallKeys = Get-ItemProperty registry::HKEY_USERS\$($item.SID)\Software\Microsoft\Windows\CurrentVersion\Uninstall\Teams*

if ($teamsUninstallKeys) {
foreach ($teamsKey in $teamsUninstallKeys) {
# Check DisplayVersion and remove key if outdated (with confirmation)
$displayVersion = $teamsKey.DisplayVersion

if ($displayVersion -lt $minVersion) {
$uninstallString = “C:\Users\$($item.Username)\appdata\local\microsoft\teams\update”
# Consider error handling for uninstall process (not shown here)
try {
Start-Process -FilePath $uninstallString -ArgumentList “–uninstall” -Wait -Verb RunAsAdministrator
} catch {
}

# Remove the Teams uninstall key (use with caution)
Remove-Item -Path “registry::HKEY_USERS\$($item.SID)\Software\Microsoft\Windows\CurrentVersion\Uninstall\$($teamsKey.PSName)” -Recurse}
}

} # Unload ntuser.dat
IF ($item.SID -in $UnloadedHives.SID) {
[gc]::Collect()
reg unload HKU\$($item.SID) | Out-Null
}
}

################## Remove Teams where Regkey doesn’t exist #############################

 

$userProfiles = Get-ChildItem -Path “C:\Users” -Directory -Exclude Default,Public
# Loop through each user profile
foreach ($profile in $userProfiles) {
# Check if Teams executable exists
$teamsPath = Join-Path -Path $profile.FullName -ChildPath “AppData\Local\Microsoft\Teams\current\Teams.exe”
if (Test-Path $teamsPath) {
# Get the installed version
$installedVersion = (Get-ItemProperty $teamsPath).VersionInfo.FileVersion

# Check version – inform about outdated and above versions
if ($installedVersion -lt $minVersion) {
Write-Host “Outdated Teams version found in $($profile): $installedVersion”
# Uninstall Teams (requires admin privileges)
Remove-Item -Path $teamsPath -Recurse -Force -ErrorAction SilentlyContinue
if ($?) {
Write-Host “Uninstalled Teams from $profile successfully.”
} else {
Write-Host “Failed to uninstall Teams from $profile.”
}
} else {
Write-Host “Teams version in $profile ($installedVersion) is above or meets the minimum requirement.”
}
}
}

Please see below steps to implement the remediation script using Microsoft Intune:

  1. Copy the Script code above into Notepad and save as a PowerShell file (TeamsUpdate.ps1)
  2.  In Microsoft Intune,
    • Navigate to the Devices blade,
    • Select Scripts and remediations,
    • Select the Platform scripts tab
Figure 2: Step 2 Navigating to Platform scripts
Figure 2: Step 2 Navigating to Platform scripts

3. Select Add/Create to create a new script, select Windows 10 and later

Figure 3: Step 3 Adding a Platform script
Figure 3: Step 3 Adding a Platform script

4. Enter Name and Description for script

Figure 4: Step 4 Configuring the Platform script
Figure 4: Step 4 Configuring the Platform script

5. Under script settings:

    • Upload the script
    • Set “Run this script using the logged-on credentials” to No
    • Set “Enforce script signature check” to No
    • Set “Run script in 64bit PowerShell Host” to Yes
Figure 5: Step 5 Configuring the Platform script
Figure 5: Step 5 Configuring the Platform script

6. On next screen, Assign the script to the All devices group

Figure 6: Step 6 Assigning the Platform script
Figure 6: Step 6 Assigning the Platform script

7. Save

By BUI SecOps Principal Technical Consultant, Terryanne du Toit and BUI SecOps Technical Consultant, Danie Miller.

Copilot for Microsoft 365: It’s got lots of friends

In Part 4 of our Copilot for Microsoft 365 spotlight series, Cloud Security Architect Neil du Plessis highlights neighbouring technologies, including Copilot for Azure and Copilot for Sales.

By Neil du Plessis | Cloud Security Architect, BUI

The artificial intelligence that powers Copilot for Microsoft 365 is also used in neighbouring Microsoft technologies for the modern workplace. Copilot for Azure, Copilot for Sales, Copilot for Service, Microsoft Copilot Studio, and Microsoft Copilot for Security are either coming soon or already available to Business and Enterprise customers. Let’s take a closer look at each one.

1. Copilot for Azure

Microsoft describes Copilot for Azure as an AI-powered assistant that simplifies the design, operation, optimisation, and troubleshooting of applications and infrastructure within the Azure ecosystem. It utilises Large Language Models, the Azure control plane, and insights about your Azure and Azure Arc-enabled assets to help you streamline cloud orchestration and management.

Highlights: Copilot for Azure can help you design and develop your cloud applications, choose the best frameworks, languages, and tools, and test and debug your code. It can also help you deploy and manage your applications by providing automation, scalability, and monitoring. In addition, Copilot for Azure can recommend ways to optimise costs and improve security and compliance in your environment.

Availability: Copilot for Azure is currently in preview, and existing Azure customers and Microsoft Partners can apply to participate. If you’re interested, review the registration process before filling in the application form.

2. Copilot for Sales

Copilot for Sales is designed to help your sales teams boost productivity, improve customer engagements, and close more deals. It takes the foundational capabilities of Copilot for Microsoft 365 and enhances them by connecting to customer relationship management platforms (like Microsoft Dynamics 365 Sales and Salesforce Sales Cloud) and providing sales teams with relevant in-app insights and recommendations to enhance customer interactions.

Highlights: According to Microsoft, Copilot for Sales empowers your sellers to simplify daily tasks, personalise customer interactions, and streamline workflows. From drafting emails in Outlook and setting up meetings in Teams to creating pitch decks in PowerPoint and data visualisations in Excel, Copilot for Sales is geared to help sales teams accomplish more in less time with AI-powered communication, content, and CRM activities.

Availability: Copilot for Sales is available now for $50 per user per month, which includes the requisite Copilot for Microsoft 365 licence. If you already have Copilot for Microsoft 365 (via your Office 365 E3, Office 365 E5, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 Business Standard, or Microsoft 365 Business Premium subscription), then you can get Copilot for Sales for an additional $20 per user per month. The Copilot for Sales pricing guide has further details, terms, and conditions.

3. Copilot for Service

Copilot for Service applies artificial intelligence to your call centre operations to help your customer service and support teams handle customer interactions more efficiently. Copilot for Service brings together all relevant content from your CRM platforms, websites, SharePoint sites, and third-party knowledge bases (like Salesforce, ServiceNow, and Zendesk) and puts it at your agents’ fingertips through conversational AI.

Highlights: Your customer service and support teams can enter natural language prompts and Copilot for Service will generate answers based on your organisational content – from call centre playbooks and user manuals to customer records and case histories in your CRM tools. Your agents can do this in their flow of work during real-time engagements with customers to handle queries faster, resolve issues earlier, and improve customer satisfaction over time.

Availability: Copilot for Service is available now for $50 per user per month, which includes the requisite Copilot for Microsoft 365 licence. If you already have Copilot for Microsoft 365 (via your Office 365 E3, Office 365 E5, Microsoft 365 E3, Microsoft 365 E5, Microsoft 365 Business Standard, or Microsoft 365 Business Premium subscription), then you can get Copilot for Service for an additional $20 per user per month. The Copilot for Service pricing guide has further details, terms, and conditions.

4. Microsoft Copilot Studio

Unveiled by Microsoft at the 2023 Microsoft Ignite conference, Microsoft Copilot Studio is a low-code tool that enables you to tailor Copilot for Microsoft 365 and build your own AI-driven copilots by leveraging conversational features like custom GPTs and generative AI plugins.

Highlights: With Microsoft Copilot Studio, you’re able to personalise Copilot for Microsoft 365 according to your business needs. You can develop, test, and publish standalone copilots and regulate and secure them with the appropriate permissions, data access, and user controls. You can also see the end-to-end lifecycle of your customisations and standalone copilots in one place, which makes building, deploying, managing, and analysing them easier and simpler. In addition, you can use Microsoft Copilot Studio to link Copilot to other data sources to access any system of record, including SAP, ServiceNow, and Workday.

Availability: Microsoft Copilot Studio is available now, and the integration with Copilot for Microsoft 365 is currently in public preview. The Microsoft Copilot Studio website has further details, terms, and conditions.

5. Microsoft Copilot for Security

Microsoft Copilot for Security was also announced at the 2023 Microsoft Ignite conference, where Microsoft explained it as an AI-powered cybersecurity product that “enables security professionals to respond to cyberthreats quickly, process signals at machine speed, and assess risk exposure in minutes”.

Highlights: Microsoft Copilot for Security combines an advanced Large Language Model with a security-specific model informed by Microsoft’s unique global threat intelligence and more than 65 trillion daily signals. The result is a sophisticated, security-focused AI assistant that can provide actionable responses to your natural language questions. These responses can be in the form of text, code, or a visual that helps you understand the full context of a security incident, its impact, and the next steps you should take for remediation and defence hardening.

Availability: Microsoft Copilot for Security is currently in private preview through an invitation-only Early Access Programme for customers and Microsoft Partners. BUI is participating in the Microsoft Copilot for Security Partner Private Preview, and is working with Microsoft product teams to help shape product development. Learn more in our news update.

With Copilot for Azure, Copilot for Sales, Copilot for Service, Microsoft Copilot Studio, and Microsoft Copilot for Security, Microsoft is expanding its range of AI-powered technologies to help you streamline cloud orchestration and management, boost sales productivity, improve customer service, spur innovation, and secure your data and resources. The sooner you start exploring these tools, the sooner you’ll be ready to empower your teams for even greater success.

BUI Cloud Security Architect Neil du Plessis is a certified CISSP and Microsoft Cybersecurity Expert specialising in holistic, cloud-powered defences for modern workplaces.

Wondering if Copilot for Microsoft 365 is right for your organisation? Join the BUI team for an interactive workshop and we’ll assess your Copilot for Microsoft 365 readiness and define a road map for your adoption journey. The workshop is conducted virtually, and is suitable for senior business development managers, line-of-business leaders, managers, technical decision-makers, and end-users. Register your interest by completing this digital form and we’ll contact you directly.

Copilot for Microsoft 365: How to prepare yourself

In Part 3 of our Copilot for Microsoft 365 spotlight series, Cloud Security Architect Neil du Plessis outlines the steps to take to prepare yourself for AI-powered productivity.

By Neil du Plessis | Cloud Security Architect, BUI

Copilot for Microsoft 365 is an innovative tool that can transform how you work with computers. However, as with any new technology, it requires some preparation and adaptation on your part to ensure the most beneficial results in the long run.

Jared Spataro, the Corporate Vice President of Modern Work and Business Applications at Microsoft, once said that “becoming an AI-powered organisation doesn’t happen with the flip of a switch”. And he was right: you have to understand Copilot’s features and functionality before you can harness its full potential. Here are three important steps in the preparation journey.

1. Learn how to use Copilot for Microsoft 365.

Copilot is a powerful AI assistant that can help you with numerous tasks and activities in your Microsoft 365 apps, but it’s not a magic solution to every problem. You will need to learn how to use Copilot effectively – by composing clear prompts, providing relevant details and parameters, and reviewing and refining outputs.

You’ll also need to explore the frameworks guiding and controlling Copilot so that you understand how data security policies, privacy policies, and responsible AI checks are applied. Fortunately, there are plenty of resources available online, from technical documentation to in-depth tutorials and walkthroughs. You can also watch these introductory videos to see how Copilot for Microsoft 365 works:

Carmen Zlateff, Microsoft Windows vice president, explains how Windows 11 and Copilot work together during her presentation on stage at the Microsoft Copilot event in New York City in September 2023. Image credit: Microsoft

2. Develop your prompt engineering and critical thinking skills.

Even though Copilot can help you augment your capabilities, it’s no substitute for your unique human intelligence. Remember that Copilot uses generative artificial intelligence to draft responses to your prompts, providing an output based on your input.

A well-structured, specific prompt with appropriate context will yield a more accurate result than a vague query. If you take the time to develop your prompt engineering skills and evaluate, analyse, and even interrogate Copilot’s output, you’ll be better prepared to use the tool properly.

It’s also essential to apply your professional judgement, ethical standards, and niche industry or domain knowledge to your tasks and projects with Copilot. After all, the tool doesn’t have the benefit of your personal experience, expertise, or emotion.

3. Keep practising – and find a community of Copilot for Microsoft 365 users.

Copilot is designed to be your digital assistant. Your AI sidekick. Your know-a-lot companion in Excel, Outlook, PowerPoint, Teams, and Word. But there will be a learning curve at the beginning – for you and the tool.

Because Copilot learns from context and adapts over time, it may not generate perfect responses to your queries from the start. You’ll need to experiment with different prompts and fine-tune your inputs to get high-quality outputs, so keep practising.

It’s also a good idea to join an online forum or community group of fellow Copilot users in your industry to take advantage of their shared knowledge, resources, and tips for success. The Copilot for Microsoft 365 community on the Microsoft Tech Community website is filled with news updates, event details, and discussions related to Copilot for Microsoft 365.

Learning how to use Copilot effectively, developing your prompt engineering and critical thinking skills, and tapping into the knowledge of fellow Copilot users can help you prepare for a new world of work with this AI-powered helper by your side.

BUI Cloud Security Architect Neil du Plessis is a certified CISSP and Microsoft Cybersecurity Expert specialising in holistic, cloud-powered defences for modern workplaces.

Wondering if Copilot for Microsoft 365 is right for your organisation? Join the BUI team for an interactive workshop and we’ll assess your Copilot for Microsoft 365 readiness and define a road map for your adoption journey. The workshop is conducted virtually, and is suitable for senior business development managers, line-of-business leaders, managers, technical decision-makers, and end-users. Register your interest by completing this digital form and we’ll contact you directly.

Copilot for Microsoft 365: AI to help you work smarter

In Part 2 of our Copilot for Microsoft 365 spotlight series, Cloud Security Architect Neil du Plessis reveals how this AI-powered assistant can help you be more creative and productive.

By Neil du Plessis | Cloud Security Architect, BUI

More than three-quarters of early users said that once they tried Copilot for Microsoft 365, they didn’t want to give it up. Why? Because having this AI-powered assistant as their workplace aide helped them to save time, unleash their creativity, enhance their skills, and unlock the full potential of their favourite Microsoft 365 apps.

In the Work Trend Index Special Report published by Microsoft last year, the same early users said that Copilot for Microsoft 365 empowered them to do more – and do it more efficiently than before. From creating presentations in PowerPoint to managing emails in Outlook, Copilot helped them achieve their goals.

But how exactly can Copilot for Microsoft 365 help you and your teams? How can you take advantage of this technology in your business right now? Let’s explore three everyday use cases for Copilot for Microsoft 365 in the modern workplace.

1. Copilot can help you write better and faster.

Whether you need to write a blog post, a newsletter, a proposal, or a summary, Copilot can help you with the creative process.

You can tell Copilot to draft an outline, a title, a hook, or a conclusion for your document based on your topic and purpose. You can get Copilot to check your grammar and spelling and edit, rewrite, or paraphrase your text to improve the tone, style, and clarity.

You can also direct Copilot to help you with formatting, referencing, and citing your sources so that your entire document is eye-catching, precise, and correctly attributed.

With Copilot as your co-creator, you can speed up the writing process and craft compelling content that meets your needs. Watch these videos for a closer look at what’s possible with Copilot in Word.

BUI_SA_M365_Copilot_Blog_2_Designer
With the Designer integration in Copilot in Word, it’s easy to bring your ideas to life with eye-catching visuals that match the text in your document. Image credit: Microsoft

2. Copilot can help you analyse and visualise data.

Whether you need to work with numbers, charts, tables, or graphs, Copilot can help you with data analysis and presentation.

You can get Copilot to perform calculations, apply formulas, filter data, or create pivot tables in Excel, based on your data set and goal.

You can ask Copilot to help you interpret and make sense of your data by providing summaries, trends, or insights in natural language.

You can also use Copilot to generate charts and graphs so that you can visualise your data, highlight relevant information, and vividly present your findings.

With Copilot by your side in Excel, you can enhance the way you work with and analyse data. Watch these videos to see how Copilot filters, formats, and reviews data.

3. Copilot can help you manage and organise tasks.

Whether you need to plan a project, schedule a meeting, or follow up on an email, Copilot can help you with task management and day-to-day organisation.

You can ask Copilot to create a project plan, a timeline, or a checklist in Word, Excel, or PowerPoint, based on your project scope and deliverables.

You can instruct Copilot to schedule a meeting, send an invitation to your chosen attendees, and create an agenda to match the meeting topic – all from within Outlook or Teams.

You can also get Copilot to help you respond to emails, create tasks, and set reminders in Outlook or Teams, based on your email content and priorities.

With Copilot as your digital assistant, you can stay on top of your tasks and organise your calendar more efficiently. Watch these videos for an overview of Copilot’s functionality in Outlook and Teams.

Real-time intelligent assistance from Copilot for Microsoft 365 enables people to work more creatively and productively. More than 80% of surveyed users said Copilot makes it easier to get started on a first draft; take action after a meeting; and catch up on what they missed. More than 70% said Copilot helped them complete work faster and save time on mundane tasks. And 68% said Copilot improved the quality of their work.

Going forward, those who embrace Copilot for Microsoft 365 as an ally at work and take the time to build new digital habits will benefit the most from this powerful technology.

BUI Cloud Security Architect Neil du Plessis is a certified CISSP and Microsoft Cybersecurity Expert specialising in holistic, cloud-powered defences for modern workplaces.

Wondering if Copilot for Microsoft 365 is right for your organisation? Join the BUI team for an interactive workshop and we’ll assess your Copilot for Microsoft 365 readiness and define a road map for your adoption journey. The workshop is conducted virtually, and is suitable for senior business development managers, line-of-business leaders, managers, technical decision-makers, and end-users. Register your interest by completing this digital form and we’ll contact you directly.

Copilot for Microsoft 365: Key news updates to know

In Part 1 of our Copilot for Microsoft 365 spotlight series, Cloud Security Architect Neil du Plessis unpacks the news you need to know about this AI-powered assistant for the modern workplace.

By Neil du Plessis | Cloud Security Architect, BUI

Copilot for Microsoft 365, the advanced AI assistant embedded in Microsoft 365 apps like PowerPoint and Word, made waves in workplaces worldwide after it was ANNOUNCED IN 2023.

The tool enables people to perform tasks and generate content using natural language commands and is ALREADY CONSIDERED A GAME-CHANGER for productivity and human-computer interaction, even as Microsoft continues to refine its capabilities and features.

So, what can we expect from this innovative technology going forward? Here are four important updates to know about Copilot for Microsoft 365.

1. Copilot for Microsoft 365 is now generally available to businesses of all sizes.

On 1 November last year, Microsoft made Copilot for Microsoft 365 available to Microsoft 365 customers on Enterprise plans. Since then, Microsoft has removed the Microsoft 365 prerequisite and minimum-purchase restrictions to expand its Copilot for Microsoft 365 licensing model to include enterprises using Office 365 E3/E5 and small and medium-sized businesses (SMBs).

As of 15 January 2024, Enterprise customers (Office 365 E3, Office 365 E5, Microsoft 365 E3 and Microsoft 365 E5) and Business customers (Microsoft 365 Business Standard and Microsoft 365 Business Premium) can purchase Copilot for Microsoft 365 as an add-on to an existing subscription for $30 per user per month.

2. Copilot for Microsoft 365 will be supported in more languages and regions this year.

Initially, Copilot was only available in English for users based in the United States, Canada, and the United Kingdom. Today, it’s available in 36 regions across the Americas, Europe, Africa, and Asia, and Microsoft is working hard to expand both audience and market reach.

In addition to English, Copilot for Microsoft 365 is supported in Chinese (Simplified), French, German, Italian, Japanese, Portuguese, and Spanish. Microsoft plans to support several more languages over the first half of 2024, including Arabic, Chinese (Traditional), Czech, Danish, Dutch, Finnish, Hebrew, Hungarian, Korean, Norwegian, Polish, Russian, Swedish, Thai, Turkish, and Ukrainian.

Satya Nadella, Microsoft chairman and chief executive officer, speaks on stage at Skylight at Essex Crossing in New York City during the Microsoft Copilot event in September 2023. Image credit: Microsoft

3. Copilot for Microsoft 365 is now integrated with more apps and services.

Microsoft is enhancing the workplace value of Copilot for Microsoft 365 by adding new features and integrating it with more apps and services – both inside and outside of the Microsoft 365 suite. For example, Copilot works seamlessly with Loop and SharePoint, and is coming soon in Planner, OneNote, and Stream to allow users to access and manage files and tasks through natural language prompts and queries.

Copilot can also connect with third-party apps and services, including Salesforce, Jira, Dynamics 365, Bing Web Search, ServiceNow, and Zendesk, enabling users to perform actions and gather external information without leaving their current app.

Copilot can also leverage the power of the Microsoft Graph and third-party integrated applications like SQL and Confluence to provide users with personalised, contextual suggestions and insights based on their preferences, history, and activity.

4. Copilot for Microsoft 365 is becoming more accurate and reliable by the day.

Microsoft is committed to improving Copilot for Microsoft 365 so that it consistently produces relevant, high-quality output for users based on their prompts and context. To achieve this, Microsoft has been refining Copilot’s processing and orchestration engine, updating its Large Language Models, and gathering public and partner feedback through early access programmes, preview programmes, and dedicated community forums like the Copilot Feedback Hub, where users can share their observations, suggestions, and experiences with the tool.

These efforts continue to yield results: Copilot’s accuracy and reliability have improved significantly since launch; 70% of early users have reported increased personal productivity; and 77% of early users have said that once they used Copilot, they didn’t want to give it up.

With its expanded licensing model, broader language support, increased integration with apps and services, and improved accuracy and reliability, Copilot for Microsoft 365 is set to become a critical tool for businesses of all sizes.

As Microsoft further refines Copilot’s capabilities and features, we can expect this AI-powered assistant to revolutionise organisations everywhere by empowering people to do more with their favourite Microsoft 365 apps every day.

BUI Cloud Security Architect Neil du Plessis is a certified CISSP and Microsoft Cybersecurity Expert specialising in holistic, cloud-powered defences for modern workplaces.

Wondering if Copilot for Microsoft 365 is right for your organisation? Join the BUI team for an interactive workshop and we’ll assess your Copilot for Microsoft 365 readiness and define a road map for your adoption journey. The workshop is conducted virtually, and is suitable for senior business development managers, line-of-business leaders, managers, technical decision-makers, and end-users. Register your interest by completing this digital form and we’ll contact you directly.